Think About It

I often see things in the day to day routine of my job that make think, “Why do we do it that way?” Then I go on to think that it is not my responsibility, and I let it go instead of taking any kind of action. There was a lady at my old theatre who was infamous for calling facility operations about every light bulb that was out in the lobby or theatre. Everyone would make fun of her because she was so such a busybody. Looking back on it I wondered why no one ever asked why there were so many lights out in the lobby. They should also be asking whose job is it to check those, or maybe why we didn’t have a better system in place.

The fact of the matter is people often do enough to get by and don’t want to interfere with other peoples' jobs when sometimes maybe they should.

For instance, look at this sign. Someone had to hang these signs up. I have no doubt they were told to do it, and instead of questioning whoever hired them to put this up, they just did it. Surely they were smart enough to say, “This doesn’t make sense,” but instead they just hung them and walked away. It wasn’t their job to fix it, but just to hang them.

Think about where you work and what things are not working. We should be asking what is working and what is not and how can we fix the stuff that isn’t. Instead of making fun of the lady calling about the out lights everywhere, maybe look at why there are so many lights out and figure out how to fix that problem. Just saying "It isn’t my job to do that" leads to more and more problems. If you make things easier for customers you improve their experience. What are some problems you see every day that you just walk by because it is someone else’s responsibility?